Frequently Asked Questions

New to Microlab?

Start with: What are some of the basics I should know?

If your question is not in the list, please send an email to [email protected].

If you are sure you are connected to the Microlab network and you are not using a VPN, please try removing the printer from the “Devices and Printers” list in Windows and adding the printer again following the guide steps at microlab-eindhoven.nl/how-to/

No, not personally. For incidental, small jobs, ask Chris, he’ll help you out. If you need it regularly for big jobs, contact [email protected] who own our on site forklift.

Sure. Ring the bell at the gate, tell the receptionist who you are and why you’re there, the gate will open and you can use the docks. Please do not park at the loading docks too long, so other members can use them as well.

Not really, but you can contact our Service Point at [email protected] they offer a warehousing service.

We have a deal with Paragon Service Point to handle all incoming and outgoing packages in our building, visit them or send an email to [email protected]

Regular mail comes in through our front desk. Parcels and registered mail come in through the Service Point.

Please bring it to the shop, so the rightful owner has a chance to get it back.

Ask Chris, he might have found it, or someone might have brought it to him.

No. If you need a couple of screws every now and then, ask Chris, he’ll help you out. But in general all  materials and parts should be provided by members themselves. Wood can be ordered at Jongeneel, Baars & Bloemhof etc. who  deliver at our loading docks.

Please bring everything back as soon as possible, so other members have a chance to use them as well.

No, under no circumstance.

We charge extra for use of the CNC machine. We also expect a maker to have a basic set of hand tools and a screw machine. You can borrow ours incidentally, but this should not become a habit. Anything you use with our power tools that wears down (sanding pads,drills etc.) should be provided by you.

You can use almost everything; our workrooms, our big machines, the power tools from our shop and, if it’s incidental, you can also use hand tools from the shop.

Yes, there’s one at reception and one at the Shop on the “Dirty Side”. You can hand them in there.

Yes, it should also be right next to the printer.

Yes, it should be right next to the printer. For boxes, you’ll find bigger waste paper containers down stairs. Please flatten boxes before you throw them in.

No, sorry, there’s not. If our printers need the toner replaced, please contact us by sending a WhatsApp message to 06 – 14609109. If you use your own printers and need to dispose of toner cartridges, please do so in an eco-friendly manner.

It does. Our printers can only be reached from a local IP address, which is not the case if you use a VPN.

Look in the printer’s bottom drawer, there should be extra paper there. If not, please send a WhatsApp message to 06 – 14609109.

Category: Printing

That sucks! Please send an email to [email protected] and we will get in touch to try and help you out.

Category: Printing

 

  • Did you follow all the instructions in the installation manual to the letter?! Please don’t take shortcuts. 8 out 10 times that we are requested to help, all we had to do was follow the instructions accurately.
  • If you are using a Mac you need to have the papercut app installed and running.
  • Make sure you’re on the actual “Microlab” wifi network, not on the Microlab Guest network.
  • Disable your VPN or proxy if you have any. You cannot print to our printers while you are on a VPN connection.
  • Make sure you are using the name servers assigned by the Microlab network. If you set your own nameservers (to 8.8.8.8 or 8.8.4.4, for instance),  printing will not work.

 

  • If you go to print.microlab-eindhoven.nl/user and enter your printer credentials, you should be able to see the document in the queue. If not, make sure you follow all the other bullet points, then contact us by sending and email to [email protected]
Category: Printing

Make sure you are using the credentials that you see on top of my.microlab-eindhoven.nl after you log in. If you are, please contact us by sending and email to [email protected]microlab.nl

Category: Printing

Make sure you are doing every single step in our instructions. We found that often people skip step 4.h. Please select “Have Disk” and select the driver that you downloaded: Driver_Folder >Windows > 64bit > XP and newer > OEMSETUP.inf

Yes, it’s possible. Send an email to [email protected] and we’ll get back to you.

Category: ICT & Internet

You can only connect to other devices like a NAS using the VLAN in an office or in a private wifi zone. To get a private wifi zone, please contact [email protected] for options and pricing.

Category: ICT & Internet

Send an email to [email protected] for a price list.

It might be. The speed of wifi depends on the usage throughout the building. Of course, we will strive to keep it as fast as possible. Fixed ethernet connections are 20/20 Mbs by default. If you need ethernet to be faster, send an email to [email protected] for options.

Category: ICT & Internet

As a basis all our members get access to the Microlab wifi network. All offices also have a VLAN (per office) with a 20/20 Mbs internet connection. Support on ICT is on a best-effort basis and can be reached at [email protected].

If you need any upgrades from this standard, please see contact [email protected]l for a price list as the options depend on your membership type and where in the building you are.   

Yes they are, but they are your full responsibility. Please keep them out of the wood workshop and other obvious places.

Yes, but of course they are your full responsibility. Please keep them out of the wood workshop and other obvious places.

Perhaps you have reached the maximum number of members you can register? If so, you can remove people who are no longer part of your team to free up a slot. If this is possible, please send an e-mail to [email protected] we’ll help you out.

Yes. You can get them through Mobility-S. Take a look at their site https://www.mobility-s.nl

Basically when Microlab employees start recognizing recurring guests. People should not be using Microlab accomodations on a regular basis, without being a paying member.

Log in your my.microlab.nl page and  click on “register a guest”.

Yes, they can. They can contact us at [email protected] and we’ll take it from there.

No, but you can book it right before using it, so this shouldn’t be a problem.

You can book a meeting room through my.microlab-eindhoven.nl or use the tablet next to a meeting room door. You can do this months in advance, or seconds before you use the room, as long as it has not been booked already.

Your Primary Member can log into my.microlab.nl/en/invoices and click the Enable (or Disable) Direct Debit button on the right. Just follow the instructions there.

You can send an email to [email protected]. Please keep in mind that this is a bit of work for us, so we charge €50 and it might take a couple of days.

No, the Primary Member is our point of contact for all administrative and financial matters.

Sure, just send a request to [email protected]

No, sorry. 

Only with prior permission.  Please send an email to [email protected] with a description of what you would like to do. Reasonable requests should not be a problem.

You can send an email to [email protected] If it’s urgent, you can send an WhatsApp message to: 06 – 14609109.

There’s a big bicycle storage on the side of our building which you can use for a one time deposit of €12,50. For more information, please see https://www.mobility-s.nl (Sadly, this site is only available in Dutch…)

The parking lot is not managed by Microlab. For more information, please see https://www.mobility-s.nl (Sadly, this site is only available in Dutch…)

Log in to MyMicrolab (https://my.microlab.nl) and it will be at the top of the page.

You need this info to:

  • Book a meeting room from the tablets next to the room door;
  • Use the printers; and
  • Book resources like the table saw.

To book a meeting room, you have two options:

  1. Login to MyMicrolab at  https://my.microlab.nl  and then click  on book a meeting room on the left bar of the page. Then pick the meeting room and time you want to book.
  2. Walk to the room you want to book and use your Team ID and Pin on the tablet next to the room to make a reservation. (Where do I find my Team ID & Pin?)

To add another member, please login in to MyMicrolab at https://my.microlab.nl an then click on your name in the top right corner to open the menu in which you’ll see the register member link.

Note: if you don’t see the link, you are not the primary member and cannot register an new team member.

Tip: this is the direct link https://my.microlab.nl/en/register-member .

Microlab is a big place with a lot of resources you can use. This FAQ will give you some of the basics, so you can start finding your way around.

Category: Membership

The network you should use is: Microlab

(Note: do not use Microlab Guest if you are a member. This network is slower and doesn’t allow you to use the printers or meeting room tv’s.)

The password for this network is printed on the booklet you received when you became a member. It is also displayed on the monitors in the meeting rooms.

Category: ICT & Internet

To see your invoices, please login to MyMicrolab at https://my.microlab.nl and then click on your name in the top right corner to open the menu in which you’ll see the Invoices link. Note: if you don’t see the link, you are not the primary member and cannot see the invoices.

 

Pro tip: this is the direct link https://my.microlab.nl/en/invoices.

We find that in 9 out of a 10 cases, the printers can be installed by following the instructions you can find in: How do I install the printer?

If you followed those instructions carefully and it still does not work, please check the following:

  1. Did you precisely follow the instructions in How do I install the printer? If not, please try again and follow every single step.
  2. Are you connected to the Microlab WiFi network? You have to be connected to the Microlab WiFi network to print. (Note that Microlab Guest is not the same network.)
  3. Do you have an active VPN or Remote Desktop connection? The Microlab printers will only work if you are connected directly to the Microlab network. In order to print, you will need to turn off any VPN you are running.
  4. Did you manually set a DNS server? If so, the Microlab printers and meeting room presentation software will not work.

TIP: a quick way to test if the problem is either #2, 3 or 4 is to go to: http://darkblue5.microlab.nl. If that page loads, you are connected to the Microlab WiFi without a VPN and the printers should work. If that page does not load, you are either on the wrong network, are using a VPN or are somehow getting your DNS from somewhere other than our servers.

We have created a PDF with the full instructions. It is very important that you follow the steps precisely!

If the instructions do not work, please check out: Common Problems When Installing The Printer