Common Problems When Installing the Printer

Common Problems When Installing the Printer

We find that in 9 out of a 10 cases, the printers can be installed by following the instructions you can find in: How do I install the printer?

If you followed those instructions carefully and it still does not work, please check the following:

  1. Did you precisely follow the instructions in How do I install the printer? If not, please try again and follow every single step.
  2. Are you connected to the Microlab WiFi network? You have to be connected to the Microlab WiFi network to print. (Note that Microlab Guest is not the same network.)
  3. Do you have an active VPN or Remote Desktop connection? The Microlab printers will only work if you are connected directly to the Microlab network. In order to print, you will need to turn off any VPN you are running.
  4. Did you manually set a DNS server? If so, the Microlab printers and meeting room presentation software will not work.

TIP: a quick way to test if the problem is either #2, 3 or 4 is to go to: http://darkblue5.microlab.nl. If that page loads, you are connected to the Microlab WiFi without a VPN and the printers should work. If that page does not load, you are either on the wrong network, are using a VPN or are somehow getting your DNS from somewhere other than our servers.

Categories: ICT & Internet, Printing
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